Terms and Conditions
Last Updated: July 2026
These Terms and Conditions (“Terms”) govern your access to and use of this website, including all website content, products, services, features, and functionalities offered on our site. By accessing, browsing, registering, placing orders, or purchasing any products from our store, you (“Customer”, “You”, “Your”) fully acknowledge, accept, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our website or place any orders.
This website is operated and owned by Krysta Houseware Lab. We reserve the right to modify, update, revise, or replace these Terms at any time without prior notice. Any changes will take effect immediately upon posting on the website. Your continued use of the website after the effective date constitutes your acceptance of the revised Terms.
1. General Eligibility and User Agreement
You must be at least 18 years of age to use this website and place commercial orders. By using this site, you confirm that you are of legal age and have the legal capacity to enter into a binding commercial agreement. All products displayed on this website are intended for personal, residential, and commercial wholesale use. Any illegal, unauthorized, or commercial resale behavior that violates relevant regional laws is strictly prohibited.
You agree to use this website only for lawful purposes and in accordance with these Terms. You shall not use our website to publish false information, infringe third-party rights, spread illegal content, conduct fraudulent transactions, or interfere with the normal operation of the website. We reserve the right to terminate your access and refuse service permanently if we determine your behavior violates these Terms.
2. Product Information and Accuracy
We strive to ensure that all product descriptions, images, specifications, sizes, colors, functions, and pricing information displayed on the website are accurate and complete. However, due to manual shooting, screen display differences, lighting effects, and natural material characteristics, minor color differences, texture variations, and subtle size deviations may exist between the physical products and online pictures. This applies to our full product range including bone china cup and saucer sets, ceramic cups and saucers, wooden cutting boards, bamboo kitchenware, and French press coffee makers. Natural wood grain differences and slight handmade texture variations are normal product characteristics and do not belong to product quality problems.
We reserve the right to update, modify, or discontinue any product design, specification, or packaging at any time without prior notice. All products sold by Krysta Houseware Lab, including bone china tableware, ceramic drinkware, wooden kitchen utensils, and coffee brewing equipment, meet international food-grade safety standards, including FDA and LFGB certification requirements for daily household and commercial use. All customized products are produced according to customer confirmed requirements, and we are not responsible for personal aesthetic dissatisfaction after production.
3. Pricing and Payment Terms
All product prices displayed on the website are final retail or wholesale prices, excluding international taxes, customs duties, import fees, and shipping charges unless otherwise specified. We reserve the right to adjust product prices at any time due to raw material cost fluctuations, exchange rate changes, or market adjustments. Price adjustments will not affect orders that have been successfully paid and confirmed.
We support multiple secure payment methods, including credit cards, debit cards, PayPal, and other mainstream international payment channels. All payments must be completed in full before order production and shipment. By submitting an order, you authorize us to charge your selected payment method for all corresponding order fees.
For customized orders, full or partial prepayment is required to confirm production. Once customized production starts, cancellation is not allowed. We strictly follow the MOQ rules: product customization supports MOQ 100 pieces, and packaging customization supports MOQ 500 pieces. Any customized content including size, shape, material, logo engraving, and exclusive packaging is non-refundable after production.
4. Shipping, Delivery and Customs Responsibility
We provide global shipping services to most countries and regions. Standard shipping time varies according to destination country, logistics method, and international customs clearance progress. We will arrange shipment within the agreed processing time after your order payment is confirmed, but we do not guarantee absolute delivery dates. Delays caused by international logistics congestion, customs inspection, force majeure factors, or remote regional transportation are not within our liability scope.
For all international orders, customers are solely responsible for all local import duties, taxes, customs clearance fees, and related charges generated during cross-border transportation. We will declare the product value according to international standard rules, and customers shall bear all risks and costs arising from local customs policies.
When the package status shows delivered by the logistics system, the ownership and risk of the goods are fully transferred to the customer. We are not responsible for lost, stolen, or damaged packages caused by customer-provided wrong addresses, unattended delivery, or local logistics problems.
5. Return, Refund and Exchange Policy
We support returns and refunds for stock standard products under eligible conditions. To apply for a return, customers must contact our customer service within 7 days after receiving the goods. All returned products must be unused, unwashed, intact, with original packaging, complete accessories, and no artificial damage or scratches.
Customized products are non-returnable and non-refundable. All custom items including custom size, custom shape, custom logo, and custom packaging are produced exclusively according to customer personal requirements and cannot be resold, so no cancellation, return, or refund is accepted after production starts.
If the received products have quality problems, serious damage, or wrong delivery caused by our factory production and shipment errors, we provide free replacement, partial refund, or full refund solutions according to the actual situation. Customers need to provide clear photos and video evidence for verification. After confirming the problem, we will bear the return shipping cost for quality-related issues.
We do not accept returns due to personal subjective reasons, including but not limited to color difference, texture difference, personal dislike, inappropriate size, or inconsistent aesthetic expectations.
6. Customization Service Policy
We provide professional OEM and ODM customization services for all our houseware products, including bone china cup and saucers, ceramic cups, wooden cutting boards, and French press coffee makers. Customizable services cover material adjustment, size modification, shape optimization, laser logo engraving, and exclusive customized packaging. All custom content shall be fully confirmed and approved by the customer before mass production. After the customer confirms the design draft and production commences, no modification, cancellation, or alteration of the order is permitted.
The minimum order quantity for product customization is 100 pieces, and the minimum order quantity for packaging customization is 500 pieces. We guarantee that all customized products adopt food-grade safe surface treatment, including food-safe natural oil finishing for wooden products, ensuring safe direct food contact.
We retain the final right of production process adjustment under the premise of ensuring product quality and effect. The pattern clarity, logo position, and color presentation of customized products are subject to slight physical deviation due to production technology, which does not belong to quality problems.
7. Intellectual Property Rights
All website content, including product pictures, videos, texts, descriptions, logos, design styles, and layout designs, belongs to Krysta Houseware Lab and is protected by international copyright, trademark, and intellectual property laws. Without our written official authorization, no individual or enterprise is allowed to copy, reproduce, modify, spread, resell, or use our website content and product materials for commercial purposes.
Customers who customize brand logos shall guarantee that their logos, texts, and patterns have legal intellectual property rights and do not infringe any third-party trademark, copyright, or patent rights. We will not bear any legal liability for intellectual property disputes caused by customer-provided custom materials. Customers shall fully compensate us for all losses, fines, and legal fees arising from unauthorized custom content.
8. Website Use Rules and Security
You agree not to carry out any behaviors that damage the website operation, including hacking, malicious attack, data theft, spam posting, malicious ordering, and fraudulent payment. We reserve the right to monitor website access data and suspend user access permissions for abnormal operations.
The website is provided on an “as is” and “as available” basis. We do not guarantee that the website service will be completely uninterrupted, error-free, or absolutely secure. We are not liable for temporary website downtime, system maintenance, network failure, or data delay problems.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Krysta Houseware Lab shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our products and website services, including but not limited to economic loss, time loss, personal use loss, and third-party claims.
Our maximum total liability for any order dispute shall not exceed the actual total payment amount of the corresponding order. We are not responsible for product damage caused by improper use, artificial collision, high-temperature burning, improper cleaning, and private modification of products by customers. This includes damage to fragile bone china and ceramic tableware, wooden kitchenware deformation caused by improper maintenance, and French press damage from incorrect operation.
10. Force Majeure
We shall not be held responsible for any delivery delay, order failure, or contract breach caused by force majeure events, including natural disasters, war, epidemic control, international policy changes, customs closure, logistics suspension, factory shutdown, and other uncontrollable factors. We will actively communicate with customers and provide delay solutions or order rescheduling services after force majeure occurs.
11. Governing Law and Dispute Resolution
These Terms and all commercial transactions between you and Krysta Houseware Lab shall be governed by and construed in accordance with international commercial law principles. In case of any dispute arising from order transactions and website use, both parties shall first resolve it through friendly negotiation. If negotiation fails, the dispute shall be submitted to the exclusive jurisdiction of the local legal institution where our brand is located.
12. Clause Independence and Final Interpretation
If any single clause of these Terms is deemed invalid or unenforceable due to legal adjustments, the remaining clauses shall remain fully valid and enforceable. We reserve the final interpretation right of these Terms and all related service rules. Any modification of the terms shall prevail based on the latest content updated on the website.
13. Contact Information
If you have any questions, suggestions, or disputes regarding these Terms and our service rules, please contact our official customer service team through the website message center or our official email: info@krystal-housewarelab.com. We will reply and resolve your problem within the shortest time.